• Q:My character is banned? What have I done?
    A:We ban players due to one of the following reasons: a, If this player has been confirmed of using illegal programs in the game, and won't stop even if we have already informed him or her about this; b, If this player has made refunds or charge-backs, while the gold have already been used, but he or she won't cancel them. If you are either these two circumstances, or the other circumstances, please do contact us.