Support

Current Section > Magerealm > Account Issues >Account Suspension

  • Q:My character is blocked? What have I done?
    A:We block players due to one of the following reasons: a, If this player has been confirmed of using illegal programes in the game, and won't stop even if we have already informed him or her about this; b, If this player has made refunds or chargebacks, while the diamonds have already been used, but he or she won't cancel them. If you are either these two circumstances, or the other circumstances, please do contact us.